The education industry is trying to keep up with the fast-paced world, and they’re using WhatsApp Business API to do it. This technology lets businesses like schools and universities communicate with their clients in a more personal and convenient way. By using WhatsApp chatbots, schools can streamline their operations and give better service to their students.
WhatsApp Business API is a great tool for engaging with your clients and making them remember your brand. It has a high open rate of over 98%, lets you send rich media messages, and allows you to send messages to many people at once. That’s why it’s being used by many education agencies and study abroad consultants.
By integrating WhatsApp Business into your organization, you can personalize your communication with students and share real-time updates. You can even use it to help with enrollment and optimize your staff’s productivity. It’s a great way to get the most out of your marketing and help your organization grow.
What is WhatsApp Business API?
WhatsApp Business API platform allows enterprises to interact with their consumers on WhatsApp. It comes with a range of features making it easier for firms to manage their interactions with buyers, using automated messaging, chatbots, and analytics. Businesses can provide a more personalized and responsive service to their customers by incorporating WhatsApp API, while also reducing the workload on their staff.
Here are some important features of WhatsApp Business API that you should know about:
- It can work with other tools like CRM, analytics, and other apps
- You get a verified profile with a green tick so people know it’s your business
- You can send bulk notifications to lots of people at once using message broadcasting
- You don’t need a separate app or interface to use it, you can use it through BSPs or CRM
- Chatbots and interactive messages to help with customer support
- Multiple people can access it at the same time to help with customer support.
How study abroad agencies are using WhatsApp business API to their advantage?
Study abroad consultants have been quick to adopt WhatsApp chatbots to improve their service and simplify their operations. No matter where you’re living, your business needs to attract more customers. Here are some of the key benefits of using WhatsApp API in general by any educational sector:
- Instant communication: Chatbots answer questions and concerns right away, without having to wait for an email or phone call.
- Personalized experience: WhatsApp Business API allows study abroad consultants to create customized messages and automate processes, making the experience more efficient for students.
- Efficiency: Chatbots handle routine tasks, which means staff can focus on more complex tasks, like advising clients on the best study abroad programs for their needs.
- Cost savings: It helps save on costs by reducing staff workload and automating routine tasks, which is important for small agencies with tight budgets.
- 24/7 availability: Chatbots provide round-the-clock service, which is important if clients are in different time zones.
Study abroad consultants leverage Whatsapp business API in several ways to improve their business marketing strategies. To improve your customer service, you can add a chatbot or live chat option to your website. This helps you address these typical customer care barriers, and boost the daily productivity of your support team. Here are nine benefits of doing so:
- Added Convenience: Your customers can quickly get help from your support team, which leads to a more satisfying experience.
- Enhanced Usability: Live Chat is a balance between phone and web channels for customer service. It’s a happy medium that many support teams find useful.
- Automated Responses: Consultants can set up automatic responses to frequently asked questions, saving time and providing efficient customer service.
- Group Chats: Consultants can create group chats for students to ask questions and receive personalized advice and support about the study abroad process.
- Personalized Messages: Consultants can send personalized messages to individual students based on their interests and needs like tailored information about universities, scholarships, and study abroad programs.
- Appointment Reminders: Consultants can send reminders about important appointments and such as visa appointments or university application deadlines, helping students stay on track.
- Enhanced Efficiency: Your support team can be more productive because they can handle more inquiries at once with Whatsapp business API.
- Competitive Edge: By offering a chat option, you can stand out from competitors who only offer phone or email support.
- Marketing Campaigns: Consultants can create marketing campaigns to reach out to potential students with promotional messages, such as discounts or special offers.
Is WhatsApp Business API right for you?
Before you get started, small businesses are usually able to manage with the free WhatsApp Business version. As your business scales, it is better advised to move to the WhatsApp Business API. Despite making a decision seems more complex than that, you might benefit from using WhatsApp Business API:
- If you’re an enterprise with more active customers, and you want to communicate with them on WhatsApp.
- If you want to automate your notifications, such as status updates and purchase confirmations, to your customers via WhatsApp.
- If you want to use WhatsApp to increase customer service, draw in new clients, or provide a seamless shopping experience.
- If managing the volume of customer conversations requires more than two people.
- If you value quick response times and efficient use of your agents’ time and require third-party automation tools to achieve that.
- If you need a WhatsApp conversational commerce and automation platform.
Study abroad agencies are facing tough competition and need to stand out. They can do this by using WhatsApp Business API and chatbots to make their service more personalized and responsive. This builds trust and loyalty with clients. Using WhatsApp chatbots means consultants can communicate instantly which leads to better customer satisfaction. Study abroad consultants can also use WhatsApp to create stronger relationships with students and help them achieve their study abroad goals!